Microsoft store " sorry about that " opening error

Question

I recently got a second pc and while setting it up, the microsoft store on both of my pc's started having trouble opening and both go into the " sorry about that" screen.

I've tried unintalling and reinstalling on both pc's and i've also tried the wsreset.exe and resetting it via settings but nothing has worked.

Answer 1

Thank you for providing the screenshot of your 2 PC build.

Both PC versions and builds are updated, and they should not be the issue.

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Do you have a VPN enabled? If so, try disabling it temporarily and see if that makes a difference. You can check by going to Settings > Network & Internet > VPN or looking for a VPN app running in the background.

Forget and reconnect to your Wi-Fi network

• Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
• Find your current Wi-Fi network and click "Forget" next to it.
• Restart your main router/modem, then reconnect to the Wi-Fi and enter the password again.

Flush the DNS cache:

• Press Start and search for CMD.
• Right-click on Command Prompt and select “Run as administrator”.
• In the Command Prompt, type the following commands one by one, pressing Enter after each and wait:

ipconfig /flushdns

ipconfig /release

ipconfig /renew

netsh winsock reset

• Restart your PC and check if the issue persists.

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Let me know how it goes or if you have any further questions or concerns.

Answer 2

Hi, I'm John! I will help you with this.

Thank you for providing the troubleshooting steps you've already tried.

Could you provide me with a screenshot of current Windows OS Build of both your PC?

To do this, press the Windows key + R to open the Run dialog, type winver and press Enter, capture a screenshot (make sure not to include your email address), and attach the screenshot in your next response.

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 3

If you're encountering the "sorry about that" error when trying to open the Microsoft Store, here are some troubleshooting steps you can try:

1. Check Internet Connection: Ensure that your internet connection is stable and working properly.
2. Run Windows Store Apps Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and run the Windows Store Apps troubleshooter.
3. Reset Microsoft Store: You mentioned you've tried resetting it via settings, but ensure you also try running the command wsreset.exe again in Command Prompt as an administrator.
4. Check Date and Time Settings: Make sure your date, time, and region settings are correct.
5. Check Microsoft Store Install Service: Press Windows Key + R, type services.msc, and check if the Microsoft Store Install Service is running. If not, start it and set it to Automatic.
6. Reinstall Microsoft Store: If you haven't already, you can try reinstalling the Microsoft Store using PowerShell. Open PowerShell as an administrator and run the command:

      Get-AppxPackage *Microsoft.Store* | Remove-AppxPackage
      Get-AppxPackage -allusers Microsoft.Store | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$_.InstallLocation\AppXManifest.xml"}
   

7. Check for Windows Updates: Make sure your Windows is up to date as updates can fix bugs related to the Store.
8. Create a New User Account: Sometimes, user profile issues can cause problems. Try creating a new user account and see if the Store works there.

If these steps do not resolve the issue, you may want to consider checking for any system file corruption using the System File Checker tool by running sfc /scannow in an elevated Command Prompt.

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References:

• Microsoft Store not working – unable to download or update any apps - Microsoft Q&A
• Microsoft Store Apps fail to start if default registry or file permissions modified