Certifications Lost?

Question

I acquired microsoft certifications in high school using my school email that is now lost and was wondering if It was still possible to get those back.

Thanks,

Natalie Gore

Answer 1

Try support:

https://learn.microsoft.com/en-us/credentials/support/help

Support request:

Credentials Support

Answer 2

The email attached to the account was deleted. Is my certification gone?

Answer 3

If you have lost access to the email account associated with your Microsoft certifications, you can still retrieve your certifications by following these steps:

1. Confirm Your Login Account: Ensure that you are signing into the correct Microsoft Learn profile. If you have multiple accounts, try logging in with any other accounts you may have used.
2. Contact Microsoft Credentials Support: If you are unable to access your certifications through your profile, you can contact Microsoft Credentials Support for assistance. They can help verify your identity and retrieve your certification records.
3. Check Your Learn Profile: If you regain access to your account or create a new one, check your Learn profile under the Certifications tab to see if your certifications are listed there.

It’s important to provide any relevant information about your previous account when contacting support to facilitate the recovery process.

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References:

• Missing Exams or Certifications
• How to Claim Your Digital Badge—and Why