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Word is having issues where when bullet points are added to the template it is locking the whole document down. The only way to get back control is to undo the bullet point or save the document and try again. However, in the web version the template is working completely fine.
A family of Microsoft word processing software products for creating web, email, and print documents.
Jargon alert:
In Word there is a fundamental distinction between a document template and a document. They are different kinds of files. It sounds like you are having Word crash when you add bullet points to a document based on a particular template. Is that correct?
Templates in the web version are deprecated. It may be that you are opening a .dotx template file and making changes.
Does this happen when you add bullets point in a nested table? In that case, see https://learn.microsoft.com/en-us/answers/questions/5769186/ .
Please try an Office Repair. Ther Online Repair option is more thorough.