How to fix BSOD KMODE_EXCEPTION_NOT_HANDLED

Question

How to fix BSOD KMODE_EXCEPTION_NOT_HANDLED

Dang Cam 0

Hello, lately I've been constantly encountering BSOD errors on Windows 11 since I bought the computer (2 weeks ago). My computer configuration is as follows:

ASUS Prime B760M-F motherboard (new)

Intel Core i5 13400F CPU (new)

16GB VSP DDR4 3200MHz RAM (new)

256GB NVMe SSD (new, used for booting Windows)

PSU VSP 750W (new)

GTX 1080 graphics card (used, I bought it last year)

1TB Seagate HDD (used, 1 year ago, I only used it for data storage)

480GB Kioxia SATA SSD (used, 3 months ago, I used it for games)

Initially, when using Windows 11 that the store installed for me, I constantly encountered errors such as APC_INDEX_MISMATCH, KMODE_EXCEPTION_NOT_HANDLED, PFN_LIST_CORRUPTION, etc., while playing games or browsing the web. After that, I reinstalled Windows 11 cleanly, installed and updated all the Asus manufacturer drivers, upgraded the BIOS, installed the manufacturer's GTX1080 VGA driver, and disabled XMP RAM.

Although it's not as frequent as before, I still encounter random BSODs, most recently a Hypervisor_Error while playing PUBG, and the latest one a KMODE_EXCEPTION_NOT_HANDLED while playing Marvel Rivals (dmp link below). I then ran Windows Memory Diag and sfn /scannow, but they all showed normal. I stress-tested the CPU, GPU, and RAM, and they all worked normally.

Dmp link: https://drive.google.com/drive/folders/1drB2GpvqYcTywLxGHozQjsy8CgQxKCEH?usp=sharing

In this situation, what should I do to resolve this issue? Thank you for reading.

2 answers

Your answer

Answer 1

Thanks.

Unfortunately, the image isn't very helpful. I can only see what the previous errors were, but it's not very clear information. But thank you for sharing.

The last ZIP file you shared only has shortcuts. Not the minidump files. Instead of copying and pasting the files, it looks like you pasted them as a shortcut. However, no problem. If you only have two minidumps currently, I don't think the other one will provide as much information. I think it's best to give you a suggestion that might help solve the problem.

I suggest doing the following:

Go to the Asus website using the link below, download the latest Chipset driver, and install it.

https://www.asus.com/motherboards-components/motherboards/prime/prime-b760m-f-d4/helpdesk_download?model2Name=PRIME-B760M-F-D4

Driver name: Intel Chipset Driver v10.1.46.5 (package version 10.1.20378.8757) for windows 11 64-bit.

(You will need to expand the Chipset category to find the mentioned driver.)

(Extract the ZIP file, and double-click the file "AsusSetup" to run it. Then, follow the on-screen instructions to install the driver.)

Then, restart (not shutdown) your PC and see if the system will work stably.

If the BSOD occurs again after doing this, please share the minidump it created.

Feel free to ask any questions you may have.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Dang Cam 0 Reputation points

2026-02-14T01:14:02.45+00:00

Thank you for response! Sorry for sending shortcut because I need to copy it to desktop to compress (I cannot compress in root folder). And I've installed that chipset driver! I'll use and if there's any problems I'll let you know!
David-M 106.8K Reputation points Independent Advisor

2026-02-14T13:29:03.83+00:00

No problem. Glad to help.

If you need to share the minidumps again, paste them directly using the standard method (Ctrl+V) instead of pasting them as a shortcut. That way, you'll be able to compress and share the actual minidump files themselves.

If you have any questions, don't hesitate to ask.

Answer 2

David-M 106.8K Independent Advisor

Hi. I'm David, and I'm happy to help you.

The minidump does not mention any driver, only a generic system file.

You only shared one minidump. Was this the only one available?

If you have more minidump files, share them. Sometimes, it may be necessary to analyze multiple minidumps to identify the cause of the problem.

I await your reply.

Dang Cam 0 Reputation points

2026-02-13T18:05:51.72+00:00

I've updated the minidump. I just installed Windows 11 this morning, but I got 2 BSODs. My old Windows's minidump from previous version was deleted :( This image is my old Windows 11's minidump before re-installing.
Dang Cam 0 Reputation points

2026-02-15T02:13:43.51+00:00

Hello! I just cleanly reinstalled Windows 10 (because some of my works need) and installed every essential drivers from manufacturer's homepage. But sometimes, when using, The sound became distorted and crackling, and then the entire computer froze. And sometimes I encounter blue screen errors. This morning, when I first turned on my computer, I got the KMODE blue screen. So, could the problem be with the RAM?

New Minidump: https://drive.google.com/file/d/1woaRvNGVld085EZSq_iGTmi2VORGHI8U/view?usp=sharing
David-M 106.8K Reputation points Independent Advisor

2026-02-15T13:30:50.58+00:00
When you say you performed a clean install of Windows, did you use an installation media (USB flash drive) and completely erase the system drive before reinstalling? Or did you reset the PC, removing everything?

Your ZIP file only contains shortcuts. I can't read the minidumps using shortcuts created on your PC. To read your minidumps, I need the minidumps themselves.

I will leave a detailed step-by-step guide to collecting and sharing the minidump files:

Open File Explorer and go to the folder C:\Windows\Minidump;

Copy the minidump files to the desktop;

(Select the files, press "Ctrl+C", click on an empty space on the Desktop, and press "Ctrl+V".)

Create a ZIP file on the desktop;

Place the minidump files that are on the desktop in the ZIP file you created;

Upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the ZIP file here so I can have a look.

I await your reply.
Dang Cam 0 Reputation points

2026-02-15T14:36:01.6666667+00:00

Hello! I reinstalled by using USB. And about minidump file, please wait!
Dang Cam 0 Reputation points

2026-02-15T14:38:49.7133333+00:00

https://drive.google.com/drive/folders/1drB2GpvqYcTywLxGHozQjsy8CgQxKCEH?usp=drive_link

I've done what you told me to do
David-M 106.8K Reputation points Independent Advisor

2026-02-16T13:14:41.1033333+00:00

Thanks for the clarification.

These minidumps don't mention any drivers, only a generic system file.

Blue screen issues do not survive a clean install unless they are caused by hardware issues. Thus, the instability you are experiencing is likely due to a problem with your PC's hardware.

It is possible to test some hardware components using software, but unfortunately, not all of them.

I suggest you use the free MemTest86 tool for a deep check of your RAM.

https://www.memtest86.com/download.htm

The deep scan can take a long time, depending on how much RAM you have. So do it at a time that suits you.

Feel free to share a photo of the test result.

Also, check the health of your HD/SSD using Crystal Disk Info.

https://crystalmark.info/en/download/#CrystalDiskInfo

(On this same page, there is the download of another app. The "Crystal Mark". Do not download Crystal Mark. Download only the "Crystal Disk Info".)

Download the "Standard Edition" by clicking on the "ZIP (XP-)" button.

Extract the ZIP and run the file "DiskInfo64.exe".

The health result of your HD/SSD will be displayed. See if there are any alerts.

Feel free to share a screenshot if you want. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Let me know the result.

Feel free to ask any questions you may have.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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How to fix BSOD KMODE_EXCEPTION_NOT_HANDLED

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