New laptop connection with MS account

Question

On the new laptop, the system continues to display the same message that my account does not exist, and I cannot complete the sign-in or device registration steps you described. Will Windows 11 Pro solve this problem, as I was trying to login my business account with the Home version.

Answer 1

If you are experiencing issues signing in with your business account on a new laptop running Windows 11 Home, upgrading to Windows 11 Pro may help resolve the problem. Windows 11 Pro is designed to support business features and may offer better compatibility with business accounts and device registration processes. However, it is essential to ensure that your business account is correctly set up and that you are using the correct credentials. If the issue persists, you may need to contact your IT administrator or Microsoft support for further assistance.

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References:

• Microsoft 365 Apps activation error: "That Microsoft account doesn't exist. Enter a different account or get a new one."
• Troubleshoot sign-in issues and account access problems

Answer 2

Assuming that the email address is correct, should Windows find the account with Pro?