OneDrive crashing due to ntdll.dll package

Question

Hi,

I have an issue where OneDrive continuously crashes and requires a restart in order to start syncing again. I have completely a lot of troubleshooting and this is kind of a last resort in order to attempt to fix the problem.

I have attached the Event View log below. This has happened multiple times before. I have attempted to do sfc scans, DISM repair, uninstalling, reinstalling OneDrive. We put in a ticket with our network provider, and they came back with no concerns of network dropping. There also are .NET runtime logs that I will attach below as well. I have tried to revert to an older version of OneDrive (v25) but it automatically throw v26 on the machine.

Thanks!

Faulting application name: OneDrive.exe, version: 26.12.119.2, time stamp: 0x232c0220

Faulting module name: ntdll.dll, version: 10.0.26100.7824, time stamp: 0xc140bef4

Exception code: 0xc0000710

Fault offset: 0x00000000000771c2

Faulting process id: 0x28BC

Faulting application start time: 0x1DC9D11582DD823

Faulting application path: C:\Program Files\Microsoft OneDrive\OneDrive.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 0198ca5f-06bc-4e4b-9f94-af1217b1c5e5

Faulting package full name:

Faulting package-relative application ID:

.NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure. This process will not allow a profiler to attach. HRESULT: 0x80004005. Process ID (decimal): 13480. Message ID: [0x2509].

Answer 1

Hi Potuznik, Kai,

Good day. I'm Jhun an independent advisor. In regards with your OneDrive problem, based on your detailed logs the OneDrive crash is pointing to ntdll.dll (a core Windows system library) with an exception code 0xc0000710, combined with .NET Runtime errors. Here’s some way to fix.

A. Check for Third-Party conflicts. Some security/monitoring software injects into processes and can cause OneDrive + ntdll.dll crashes.

1. Temporarily disable or uninstall: -Antivirus or endpoint security software -Any system monitoring/profiling tools -Background apps like VPN clients or cloud backup utilities
2. Test OneDrive after a clean boot: -Press Win + R > msconfig > Services tab > Hide all Microsoft services > Disable remaining > Apply. -Startup tab → Open Task Manager → Disable all startup items → Restart -Run OneDrive and see if the crash persists.

B. Reset OneDrive completely.

1. Close OneDrive completely (Task Manager → End task OneDrive.exe).
2. Reset via Command Prompt as an Admin: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
3. If OneDrive does not restart automatically: %localappdata%\Microsoft\OneDrive\onedrive.exe
4. This ensures all caches are cleared.

C. Reinstall .NET Framework. The .NET Runtime error suggests potential corruption.

1. Open “Turn Windows features on/off” > Uncheck .NET Framework 3.5 and 4.8 > Reboot.
2. Re-enable > Reboot.
3. Alternatively, run: dism /online /enable-feature /featurename:NetFx4 /all

D. Check for System-Level Corruption Beyond SFC/DISM.

1. Run CHKDSK on your system drive: chkdsk C: /f /r /x
2. Check Event Viewer for Memory Management or Application Error entries around the crash time.
3. Consider running Windows Memory Diagnostic (memory errors can trigger ntdll.dll crashes).

E. Force older OneDrive version. This is optional. Since Windows automatically updates OneDrive, you can try:

1. Download standalone OneDrive installer for v25 from Microsoft official site.
2. Install it offline, then block updates temporarily via Group Policy: 2.a) Computer Configuration > Administrative Templates > Windows Components > OneDrive > Prevent the usage of OneDrive for file storage (temporary workaround). 2.b) OR set registry key to block automatic updates: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive DisableFileSyncNGSC = 1
3. This is a temporary workaround for troubleshooting — v26 may have a bug triggering the ntdll.dll crash.

F. Collect crash dumps.

If it continues:

1. Enable OneDrive crash dumps via: HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps
2. Collect .dmp file for debugging, can identify exact instruction in ntdll.dll causing the crash.

Core DLL (ntdll.dll) crashes almost always indicate OS-level conflict or corruption. If the above doesn’t work, a repair install of Windows 11 may be the safest route. Avoid using third-party OneDrive wrappers or older offline installers from non-Microsoft sources, as these can exacerbate the STATUS_INVALID_IMAGE_HASH error.

Regards,
Jhun

Answer 2

It seems you are experiencing issues with OneDrive crashing due to a fault in the ntdll.dll module. The exception code 0xc0000710 indicates a specific error that may relate to a problem with the application or system configuration. Here are some steps you can take to troubleshoot this issue further:

1. Update OneDrive: Ensure that you are using the latest version of OneDrive. Sometimes, issues are resolved in newer updates.
2. Repair Office Installation: Since OneDrive is part of the Office suite, repairing your Office installation can help resolve underlying issues. Follow the instructions in the article on how to repair Office programs.
3. Check for Conflicting Add-ins: If you have any third-party add-ins installed, they may be causing conflicts. Consider disabling them temporarily to see if the issue persists.
4. Event Viewer Analysis: You can analyze the Event Viewer logs for more detailed information about the crash. Look for other related events that may provide additional context.
5. Reset OneDrive: If the problem continues, you might want to reset OneDrive. This can resolve many sync issues.
6. Contact Microsoft Support: If none of the above solutions work, consider reaching out to Microsoft support for further assistance, especially since you've already done extensive troubleshooting.

These steps should help you identify and potentially resolve the crashing issue with OneDrive.

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References:

• Troubleshooting OneDrive for work or school sync issues
• Error 0x8004def4 when signing in to OneDrive