How to fix frequent freezing in my laptop

Question

Hi

Asus TUF GAMING laptop

and the laptop is frequently freezing when i go through chrome or when i plug my laptop to charge i don't know the exact reason why my laptop screen frequently freezing it freezes few times a day every time it freeze i had to shut it down by the power button because nothing is working not even the CNTRL+SHIFT+WIND+B it can only be shutdown by the power button and need to be power on by the power button. I couldn't find out the reason for this situation.

If someone can help. Please let me know. Thank You.

Answer 1

Hi nethminehansa-3285,
Welcome to Microsoft Q&A forum. I'm happy to help.

Please give me your laptop model so I can look for its specifications and better understand your situation. Also, what windows version are you using?

Thank you for your time.

Answer 2

To address the frequent freezing issues on your Asus TUF GAMING laptop, you can follow these troubleshooting steps:

1. Identify the Problem: Determine when the freezing occurs. For example, does it happen during specific tasks like using Chrome or when charging? This can help narrow down potential causes.
2. Check for Software Issues: Ensure that your operating system and all drivers are up to date. Outdated drivers, especially graphics drivers, can lead to performance issues.
3. Collect Data: You can generate a memory dump file when the laptop freezes. To do this, hold down the right Ctrl key and press the Scroll Lock key twice. The dump file will be located at %SystemRoot%\MEMORY.DMP. This file can be analyzed to identify the cause of the freeze.
4. Use Performance Monitor: Utilize Windows Performance Monitor to analyze how programs affect your laptop's performance. You can create logs for further analysis.
5. Check Event Logs: Review the System and Application logs for any errors that might indicate what is causing the freezes. Look for relevant Event IDs in the logs that could provide insights into the issue.
6. Test Hardware: If the problem persists, consider testing your hardware components, such as RAM and hard drive, for any faults. Sometimes, hardware issues can lead to system instability.
7. Consider Power Settings: Since the freezing occurs when plugging in the charger, check your power settings. Ensure that your laptop is configured to handle power changes appropriately.

If these steps do not resolve the issue, you may need to consult with a professional technician for further diagnosis.

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References:

• Advanced troubleshooting for Windows freezes