Hotmail hacked

Question

Hotmail account has been hacked. All messages have disappeared.

Answer 1

Hey there! Nice to meet you!

For your missing email messages deleted by the hacker, please try checking the "Deleted items folder" > if your emails are there, ctrl+A to select all of your emails > then restore.

Note: It would be best to perform this using a PC/laptop device.

If you can't find your emails, kindly check the "Recoverable Items folder/Recover items deleted from this folder." from the "deleted items folder" using a Windows PC or Mac. You can't access this folder on a mobile web browser.

If you're able to find the emails under the Recoverable Items folder > check all the items > right click then select Restore.

If you can't find your emails under that folder, I'm afraid this means that your emails are permanently deleted from the server, and it can no longer be recovered.

You may also check this link for reference: https://support.microsoft.com/office/recover-and-restore-deleted-items-in-outlook-49e81f3c-c8f4-4426-a0b9-c0fd751d48ce#picktab=web

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

If your Hotmail account has been hacked and all messages have disappeared, here are some steps you can take to try to recover your account and restore your messages:

1. Account Recovery: Go to the Microsoft account recovery page and follow the prompts to recover your account. Use any recovery options available, such as alternate email addresses or phone numbers that you may have set up.
2. Contact Microsoft Support: Since you are facing issues with your account, it's advisable to contact Microsoft Support directly for assistance. They can help you with account recovery and may have additional tools to verify your identity.
3. Check for Account Activity: If you regain access, check your account activity for any unauthorized changes or settings, such as deleted emails or linked accounts that you did not set up.
4. Secure Your Account: Once you regain access, immediately change your password to a strong, unique one. Enable two-factor authentication (2FA) again, and ensure that your recovery options are up to date.
5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

If you continue to face issues with the recovery process, it may take some time for Microsoft to resolve the service problems you mentioned. Be persistent in reaching out to their support team for help.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A