double billing

Question

double billing, account seems to be billed two times.unknow if two accounts or one account billed twice.

Answer 1

See https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 .

Answer 2

Hello,

Sign in with the Microsoft account linked to your Capital One card here: https://go.microsoft.com/fwlink/?linkid=2246882

Click “Investigate charge” at the top right, select the transaction, and submit it for review. Microsoft will check the charge and contact you if a refund or further action is needed.