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MS Office shows error message "Loading not possible"

AlterHase 0 Reputation points
2026-02-13T19:29:03.1366667+00:00

I have this error message (German, translation is "Loading not possible").
See the attached screenshot MS365 Fehlermeldung.png

I have a valid Office 365 Premium license. Office programs are working. But "Microsoft 365" program is not present. When I search for programs containing 365, I just get Microsoft 365 Copilot App.

Please help

Microsoft 365 and Office | Other
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  1. Stefan Blom 335.1K Reputation points MVP Volunteer Moderator
    2026-02-13T19:50:43.8866667+00:00

    Are you saying that Word, Excel etc. are working as expected? Do you have a Windows PC?

    The dashboard app, called Microsoft 365 Copilot (confusing name, isn't it!), can be downloaded from the Microsoft Store. However, you don't need that app assuming that you have the full version of Office installed on your PC.


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