Microsoft 365 Case

Question

I lost my phone. That's why I am not able to authenticate the Microsoft 365 Sign in. Pleasereset the MFA of my Microsoft 365 account.

Answer 1

Hello,

You need to sign in at https://account.microsoft.com/security and use a backup method like an alternate email or phone. Or go to https://account.microsoft.com/securityselect “I lost my phone” or “Can’t use my authenticator,” and verify your identity with a backup email or phone. If no recovery method is available, contact your organization’s admin or Microsoft Support to reset MFA and restore access.

Answer 2

i’m really sorry… when the phone’s gone, m365 won’t lift mfa on a user request that gate is locked tight for a reason. the only clean way forward is having ur org’s admin or microsoft support reset it from their side, the system won’t bend that rule.