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Please let me know if you find a solution because I have the same problem. I have tried all the recommended solutions, but nothing worked. The only way to access the Microsoft store is by using another Microsoft account.
Microsoft Store failed to initialise
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 49%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MS
10
Reputation points
New laptop bought today - but the Microsoft store will not initialise. I have tried all the usual approaches (Terminate, Repair, Reset, Uninstall, Powershell reinstall, checked windows update, language, time, region, reboot, etc.)
Any reccomendations on what to try next?
Windows for home | Windows 11 | Microsoft Store
{count} vote
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MS 10 Reputation points
2026-02-13T22:15:28.85+00:00 I logged in as a different user and the Store worked fine.
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RC 20 Reputation points2026-02-14T12:20:52.52+00:00 I can confirm this. Have set up a local user and was able to open the store. However, as soon as you log in to your Microsoft account (within that open store), the store shows the same error message as with the initial account you used.
This leaves me with the conclusion that the initial profile is not compromised, and that the problem still persists on Microsoft's level
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3 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John DeV 158.6K Reputation points Independent Advisor2026-02-14T05:52:00.9766667+00:00 If the issue persists, open Settings > System > Recovery.
Few things to check on the PC
- Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
- Disable or uninstall any third-party Antivirus program to prevent it from interfering with the upgrade
Under Fix problems using Windows Update, click Reinstall Now
Once completed, your system will restart.
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John DeV 158.6K Reputation points Independent Advisor
2026-02-13T22:17:01.9833333+00:00 Hi, good day!
- Have you tried changing your Region to United States?
Please let me know if you have tried the methods below.
- If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.
- Please try connecting on another network such as your phone's mobile hotspot.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.
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MS 10 Reputation points
2026-02-13T22:36:28.6133333+00:00 Changing the region to US made no difference.
Using a mobile hotspot made no difference.
VPN is not activated.
I have not uninstalled the virus protection
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RC 20 Reputation points
2026-02-14T09:20:03.2233333+00:00 Same here, does not work. Have tried all available 'solutions' outlined in the past few days, including repair, reset, uninstall/install, windows update, language/region/time change, no VPN, disable Antivirus, change of network, etc.
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