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How am I supposed to get this taken care of by canceling a subscription I've never used and have been paying into for a year and I can't even log in at all? You don't even have a live agent via chat or over the phone to help take care of these are you help documents are not even helpful at all
Miscellaneous topics that do not fit into specific categories.
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Please try contacting Microsoft Billing Support through this link:
Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser
Best regards,
Darhyl
Hey there! Nice to meet you!
Please be advised that unless the account owner is able to access the account, subscription cancellation is not possible, and Microsoft personnel cannot retrieve this information.
If you are no longer able to recover your account, you will need to reach out directly to your bank and request to freeze all charges from Microsoft, cancelling the subscription on its renwal in the process.
You may also need to request a new payment method.
Thank you for your understanding.
Best regards,
Darhyl
Unfortunately that’s what I did. I am now receiving the overdue invoice from my personal outlook.
since I’ve tried every “support”, which literally there is NO support at all but just a looped documentation, there’s no live human behind to check it,
im concern that Microsoft will put me into collection when invoices are getting piled up
theres no way I can get into the admin panel when my Microsoft account can not be found