EntraID Global Admin account lockout

Question

Hello,

I had to wipe my primary MS authenticator device where I had my Global Admin account set up for my EntraID tenant and now I can't log in with that account and it is the only one account with Global Admin permissions. So basically I'm in a tenant lockout scenario.

I have another Entra member account that has the App Admin role but i cannot reset the authentication methods for my primary account with it, so basically I'm stuck.

Any help would be appreciated.

P.S I don't see a proper Child tag for this issue, so sorry for the random pick

Answer 1

Hello Dobroslav Stanchev,

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.Once the issue has been resolved by our support team,

please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.