Account Got hacked and i cant get it back.

Question

So my account got hacked under the email of progamer6659 and it got replaced with a new email of (PII removed ******@maksheso.com) i hae provided all the details i remember from my account to microsoft and they cant do anything because its not enough proof for them that urs my account even tho i have pictures to show that the account is mine and everything got messed up in it but i cant show them bc they dont take calls like any other supports do and they dont take actuall emails from person to person there email are automated so how can i get my account back. ive had it for over 7yrs if im not mistaken and now it got hacked and i cant get back into it of any of you know how i could get it back please respond to me i will appreciate it.

Answer 1

I totally understand where you are coming from as I'm a Microsoft user as well.

However, Microsoft Support will not be able to assist with account recovery and escalation as stated in this article, that they are not permitted to send password resets, access, or even change any details on the account:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Best regards,

Darhyl

Answer 2

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Answer 3

To recover a hacked Microsoft account, you can follow these steps:

1. Use the Microsoft Account Recovery Form: If you haven't already, try using the official recovery form available on the Microsoft website. This form allows you to provide details about your account and any information that can help prove ownership.
2. Check for Other Verification Methods: If you have set up any additional verification methods (like a phone number or an alternate email), try using those to recover your account.
3. Contact Microsoft Support: While you mentioned that Microsoft support is automated, you can still try reaching out through their support page for further assistance. They may have specific protocols for cases of hacked accounts.
4. Provide Proof of Ownership: If you have pictures or any other proof that can demonstrate that the account is yours, mention this in your communications with Microsoft support. While they may not accept direct calls, providing detailed information in the recovery form can help.
5. Monitor for Updates: Keep an eye on any emails from Microsoft regarding your recovery attempts. Sometimes, they may reach out for additional information.
6. Consider Security Measures: If you regain access, ensure to enable two-factor authentication and review your security settings to prevent future issues.

Unfortunately, if the recovery form does not work and you cannot provide sufficient proof, it may be challenging to regain access to your account. It's important to act quickly to prevent further unauthorized access.

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References:

• Hacked account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A