Deleted Microsoft Authenticator

Question

I have accidentally deleted Microsoft Authenticator Android can't recover my accounts. I just manage to recover one of them. Is there a way to résolve this ?

Ps : I have still access to my outlook accounts on my PC in case there is a method through it

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Moved from: Microsoft Security | Microsoft Authenticator

Answer 1

Hello Maxence LEGRAND,

Thank you for reaching out to the Microsoft Q&A forum.

I understand how frustrating this is, especially after accidentally deleting Microsoft Authenticator and then being unable to recover all of your accounts.

For personal Microsoft accounts, removing or changing Microsoft Authenticator always requires identity verification first. If you have another verification method on the account (such as SMS, an alternate email address, or recovery codes), you can use that method to sign in at Advanced security options and then remove the old Authenticator and set it up again on your phone.

If Microsoft Authenticator was the only verification method on the account, it cannot be removed directly. In that case, you must start the Microsoft account recovery form, add new security information, and complete the mandatory 30‑day security waiting period before you can remove the old Authenticator and reconfigure sign‑in.

Being signed in to Outlook or Windows on your PC does not bypass this requirement, as security changes always require verification or account recovery.

Hope this helps.

Answer 2

If you have deleted the Microsoft Authenticator app and are unable to recover your accounts, there are a few steps you can take to regain access:

1. Recover Accounts via Outlook: Since you still have access to your Outlook accounts on your PC, you can try to recover your accounts from there. Look for any recovery options available in your account settings.
2. Use Recovery Codes: If you had previously set up recovery codes when you enabled two-factor authentication (2FA), you can use those codes to regain access to your accounts.
3. Contact Microsoft Support: If you are unable to recover your accounts through the above methods, you may need to contact Microsoft Support for assistance. They can help you reset your multi-factor authentication settings and regain access to your accounts.
4. Set Up Authenticator Again: Once you regain access, you can set up the Microsoft Authenticator app again on your new device. Make sure to back up your accounts if possible to avoid similar issues in the future.
5. Alternative Recovery Options: If you have other recovery methods set up (like SMS or email), you can use those to verify your identity and regain access.

It's important to act quickly, as account recovery options may have time limits or may become less accessible over time.