I bought a game as gift to a friend and hasn't come through yet and it been a week I done three times now

Question

I bought a game a as gift to a friend and hasn't come through yet I done it three times now still nothing

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Moved from: Exchange Online

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Go to your Microsoft account Order History page and check the order status:

https://account.microsoft.com/billing/orders

If the order shows as successfully completed, make sure you entered your friend's email address correctly. Also, ask your friend to check their Junk or Spam email folders to see if the gift notification from Microsoft ended up there.

Another important point is that Microsoft gift card codes are region-specific. If your friend is located in a different country/region, the code may not work.

If you are both in the same region and your friend still hasn’t received the gift card code, I recommend reaching out to Microsoft Store Support here:

Help with Microsoft Store purchases

Microsoft support agents can review the order details and help resolve the issue. Having the order number and a screenshot of the error message ready will help speed things up.

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Answer 2

It seems you are experiencing issues with sending a game as a gift to your friend. Here are a few steps you can take to troubleshoot the situation:

1. Check the Gift Status: Ensure that the gift has been processed. You can check your order history in the Microsoft Store to see if the transaction was completed successfully.
2. Verify Email Address: Make sure that the email address you entered for your friend is correct. Sometimes, gifts may not go through if there is a typo in the email address.
3. Look for Emails: Ask your friend to check their spam or junk email folder for any gift notifications from Microsoft. Sometimes, these emails can end up there.
4. Contact Support: If you've confirmed that the gift was sent and your friend still hasn't received it, consider reaching out to Microsoft Support for assistance. They can provide more detailed information regarding the transaction.
5. Resend the Gift: If all else fails, you may want to try resending the gift after confirming that the previous attempts did not go through.

These steps should help you resolve the issue with the game gift not being received by your friend.