How do I use my Microsoft account balance to buy things on the Xbox store page

Question

I redeemed an Xbox gift card, hoping to use it buy a game on the Xbox store page; however, it does not show it as an option.

Answer 1

To use your Microsoft account balance to buy items on the Xbox Store, ensure that the account you redeemed the gift card on is the same account you are using to make the purchase. Here are some steps to follow:

1. Check Account Balance: Make sure that your Microsoft account balance reflects the amount from the gift card you redeemed. You can check this in your account settings.
2. Use the Same Account: Ensure that you are logged into the Xbox Store with the same Microsoft account that has the balance. If you have multiple accounts, this can often lead to confusion.
3. Select Payment Method: When you are ready to make a purchase, proceed to checkout and select your Microsoft account balance as the payment method if it is available. If it does not show as an option, it may be due to account mismatches or restrictions on the item you are trying to purchase.
4. Purchase Limitations: Be aware that some items may not be purchasable with account balance, depending on the store policies or the type of content.

If you continue to experience issues, consider reaching out to Xbox support for assistance with your account and purchases.