Not receiving emails on outlook

Question

I can send but not receive emails on outlook on my pc which are sent by iphone

Answer 1

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

Are you using the Outlook desktop app, the new Outlook version, or Outlook on the web?

Please try using a different internet connection, then open an InPrivate window(Ctrl + Shift + N) in your browser and try logging in to your account using the link below:

https://account.microsoft.com/

Can you send a test email and check if it gets delivered to your inbox?

Answer 2

If you are able to send emails but not receive them in Outlook, there could be several reasons for this issue. Here are some steps you can take to troubleshoot:

1. Check Your Internet Connection: Ensure that your PC is connected to the internet and that there are no connectivity issues.
2. Metered Connection Warning: If you are on a metered connection, Outlook may restrict certain functionalities. You might see a warning about this when you select File in Outlook. Consider connecting to a non-metered WiFi or LAN network.
3. Check Your Spam/Junk Folder: Sometimes, emails can be filtered into the spam or junk folder. Make sure to check these folders for any missing emails.
4. Update Outlook: Ensure that your Outlook application is updated to the latest version. You can check for updates by going to File > Office Account > Update Options > Update Now.
5. Repair Outlook: If the issue persists, you can try repairing the Office application. This can often resolve issues related to sending and receiving emails.
6. Check Account Settings: Verify that your email account settings are correct. Incorrect settings can prevent emails from being received.

If these steps do not resolve the issue, consider reaching out to your email service provider for further assistance.