I've been billed for both Office 365 Personal and Family . . .

Question

I cancelled my Family subscription in January 2026 and paid $99.99 for the Personal subscription. I was charged $129.99 today for the Family subscription I cancelled. I would like to talk with someone to resolve the situation for a refund. Thank you!

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

To resolve the billing issue you are experiencing with your Microsoft 365 subscriptions, it is recommended to contact Microsoft Billing Support directly. You can explain your situation regarding the cancellation of your Family subscription and the unexpected charge for it. Here are the steps you can follow to get in touch with support:

1. Visit the Microsoft support page: Contact Microsoft 365 Support.
2. Make sure you are signed in with the Microsoft account associated with your subscriptions.
3. Select the product you need help with, in this case, Microsoft 365.
4. Click on "Get Home support" and describe your issue.
5. Choose the option to contact support, either through chat or by requesting a call back.

This should help you get the assistance you need to resolve the billing issue and request a refund for the Family subscription charge.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Request a refund - Microsoft Q&A