I am currently facing an issue with my Microsoft account repeatedly asking me to sign in.

Question

Hello, my name is Nasiruddin.

I am currently facing an issue with my Microsoft account repeatedly asking me to sign in. Despite signing in multiple times, the system continues to prompt me again and again. This ongoing problem has become very frustrating and mentally exhausting.

I kindly request you to look into this matter at the earliest and provide a permanent solution. Your prompt assistance in resolving this issue would be greatly appreciated, as it is affecting my productivity and overall experience.

Answer 1

Hi, Boxer Nasir

Welcome to Microsoft Q&A forum.

Sorry for this frustrating experience that you're encountering. The INTERACTIONREQUIRED error usually means Windows can’t renew your sign-in “token” silently, so it keeps forcing you back into an interactive sign-in prompt loop. This often involves the Windows Web Account Manager (WAM) or its token broker cache getting into a broken state after an update.

Here are some suggestions you can try:

Finish Windows updates and reboot twice

Go to Settings > Windows Update, install everything available, then restart, and restart once more. This matters because known WAM sign-in loop conditions often clear only after the device is fully updated and the sign-in components reload cleanly.

Reset the WAM token cache

If you have IT support, ask them to clear the WAM TokenBroker “Accounts” cache under your user profile and reboot. The guidance for WAM prompt loops specifically calls out deleting the TokenBroker Accounts folders to rebuild a clean token store.

Reinstall the sign-in broker package (work vs personal account)

If this is a work/school account, reinstall the Microsoft.AAD.BrokerPlugin package. If it’s a personal Microsoft account, reinstall Microsoft.Windows.CloudExperienceHost. Microsoft’s documented resolution uses PowerShell to re-register the correct package so the sign-in broker can function again.

Rule out account protection triggers

If Microsoft flagged unusual sign-in risk, it may repeatedly challenge you. Review recent sign-in activity and secure the account if anything looks unfamiliar.

Hope this helps. Feel free to get back if you need further assistance.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment."    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Answer 2

If you are experiencing repeated prompts to sign in to your Microsoft account, here are some steps you can take to resolve the issue:

1. Close All Office Apps: Ensure that all Microsoft Office applications are closed before proceeding.
2. Clear Identity Cache: Navigate to the following directory on your computer:
   • C:\Users\User’sName\AppData\Local\Microsoft
     Remove the folders named identitycache and oneauth. This can help reset the sign-in process.
3. Check Credentials: Make sure you are using the correct credentials for your account. Sometimes, similar email addresses can lead to confusion between personal and work accounts.
4. Prevent Future Lockouts: Consider creating an emergency access account to prevent being locked out of your account in the future. This can be done through Microsoft Entra.
5. Update Software: Ensure that your Microsoft Office and Windows are up to date, as updates can resolve bugs and improve performance.

If the problem persists after trying these steps, you may want to reach out to Microsoft Support for further assistance.

---

References:

• How to fix the issue with MS Office asking you to log in every time you open an Office app - Microsoft Q&A
• Troubleshoot sign-in issues and account access problems