Microsoft store issue

Question

hi,

There is an issue with the MS store. I get the following message when trying to open the store. Sorry about that. Something went wrong and Microsoft Store failed to initialize. Try refreshing or come back later. Anyone facing that issue? Dev. Channel

MS is looking into it.

https://aka.ms/AAzorvu

Answer 1

If you are encountering the message "Sorry about that. Something went wrong and Microsoft Store failed to initialize. Try refreshing or come back later," it could be related to several issues. Here are some troubleshooting steps you can try:

1. Check Network Connection: Ensure that your internet connection is stable and working properly.
2. Restart Microsoft Store: Sometimes, simply closing and reopening the Microsoft Store can resolve initialization issues.
3. Check for Windows Updates: Make sure your Windows operating system is up to date, as updates can fix bugs related to the Microsoft Store.
4. Reset Microsoft Store: You can reset the Microsoft Store by going to Settings > Apps > Apps & features, selecting Microsoft Store, and then choosing the option to reset.
5. Check Firewall and Proxy Settings: Ensure that your firewall or proxy settings are not blocking the Microsoft Store from accessing the internet.
6. Run Windows Store Apps Troubleshooter: You can run the built-in troubleshooter for Windows Store apps by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Store Apps.

If the issue persists, it may be beneficial to check for any announcements from Microsoft regarding the status of the Microsoft Store, as they may be aware of ongoing issues affecting users.

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References:

• Microsoft Store Apps fail to start if default registry or file permissions modified
• Microsoft Store doesn't open after a domain-joined computer makes a VPN connection