why is it telling me the 365 licence has expired when I have a fully ...

Question

why am I being asked to resubscribe to 365 when I paid 3 months ago

Answer 1

Hello,

May I ask how many days of subscription you selected? In this situation, it might be that your subscription has expired. You can use the link below to go to your subscription list and check whether your Microsoft 365 has expired:

https://account.microsoft.com

If it has expired, you can renew it.

Answer 2

If you are being told that your Microsoft 365 license has expired despite having paid for it three months ago, there could be a few reasons for this issue:

1. Subscription Status: Check if your subscription is active. You can do this by logging into the Microsoft 365 Admin Center and navigating to Billing > Your products. If the subscription is not active, you may need to reactivate it.
2. Recurring Billing: Ensure that recurring billing is turned on for your subscription. If it was turned off, it might lead to the subscription being marked as expired.
3. License Assignment: Verify that the user licenses are correctly assigned. If the licenses are not assigned to your account, you may encounter issues accessing the services.
4. Account Issues: Sometimes, there may be issues with the account you are using to sign in. Make sure you are using the correct account associated with your subscription.

If these steps do not resolve the issue, consider reaching out to Microsoft 365 Support for further assistance.

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References:

• Microsoft 365 Apps activation Subscription expired error
• Why am I getting billed for Microsoft 365 after I activate the benefit?