Billed for Basic 19.99 upgraded to 99.99

Question

I purchased Basic storage for $19.99 then decided to upgrade to 1TB for $99.99. They charged me for both. I need credit for the $19.99 charge.

Answer 1

1

When you upgrade from a version of MIcrosoft 365 to another version with more functionality, then you will be charged the full amount for the new subscription, and the remaining days on the original subscription will be converted on a pro-rata basis to the new subscription.

CHeck the expiry date on your new subscription to check of you have more than 12 months on the new subscription.

2

Or if you are now being charged separately for two subscriptions, log into your MIcrosoft account on this link, do you see two separate subscriptions listed there, and if so, are you able to cancel the original subscription from there.

https://account.microsoft.com/services/

Answer 2

If you were charged for both the Basic storage and the upgraded 1TB storage, you may need to contact Microsoft support to request a credit for the $19.99 charge. It's common for billing issues to arise during upgrades, and support can help clarify the charges and initiate any necessary refunds.

You can reach out to Microsoft 365 Support for assistance with your billing inquiry. Make sure to have your account details ready for a smoother resolution process.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Contact Microsoft 365 Support