My account was hacked and hacker is creating accounts with my email

Question

Hello Support Team,

I am contacting you to report suspected unauthorised use of my email account.

Over the past few days, I have been receiving multiple account creation and verification emails from websites that I did not sign up to (for example streaming services, social platforms, and other online accounts). This suggests my email address may be being used fraudulently by a third party.

This hacker has taken over my emails and accessed my bank as well. (all reported to police and banks)

I have already taken the following steps:

• Changed my email password to a new, strong password
• Reviewed recent login activity
• Checked that no unknown forwarding rules, filters, or recovery details were added\
• Created a new email and switching everything to a new email address.

I would like your assistance to stop having accounts made with my email address.

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Mod moved from : Outlook

Answer 1

Hi belinda green, 

I hope you are doing well ! I just want to check if you have had a chance to test the steps earlier? Please let me know if they helped resolve the issue or if you are still experiencing any difficulties. I am here to assist you further.

Best Regards

Answer 2

Dear belinda green, 

Thank you for reaching out to the Microsoft Q&A forum. I understand you’re receiving repeated account creation and verification emails you did not initiate, indicating your email address is being abused by a third party, and you want to stop it. Please follow these steps:  

• Force all sessions to re-authenticate (cuts off any still-signed-in browsers/apps) . Go to Microsoft account Advanced security options, then select Sign out everywhere.  
• Turn on stronger sign-in protections (prevents re-use of stolen credentials). Use Microsoft Authenticator and passwordless sign-in, add another way to sign in, and avoid being signed in on public/shared devices. These steps reduce the chance the attacker can regain access even if they keep trying your credentials elsewhere.  
• If any of the incoming messages are scam/phishing (not legitimate verification emails), report them as phishing. Report suspicious messages using Report > Report phishing to remove them and improve filtering. See: Phishing and suspicious behavior in Outlook - Microsoft Support 
• Create Inbox rules to automatically move or delete these sign-up emails .Use rules in Outlook/Outlook.com to automatically perform actions on incoming mail (move, delete, etc.). Use this to route “verification”, “confirm your email”, “one-time code”, and similar subjects to a separate folder (or delete if safe). Please go to Settings > Mail > Rules (Outlook.com / Outlook on the web) and create a rule based on subject keywords/senders.  
• Block repeat sender domains. Block specific email addresses or domains so they go to Junk Email automatically. Go to : Settings > Mail > Junk email > add to Blocked senders/domains.  

If you still see signs of takeover (new suspicious activity returning after you secured the account), follow Microsoft’s “hacked or compromised account”. 

Please contact support if all steps fail:  

• Visit Contact - Microsoft Support     
• Type a brief description of your issue in the search box    
• Scroll down to the bottom > select Sign in to contact support    
• Log in to your personal Microsoft account.     
• Under Products & Services, select "Other Products"; Under Categories, select a suitable Category.   
• Click "Chat with a support agent in your web browser" (during business hours) 

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