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Please wait as we're still loading your document"

Austin Cornelius 0 Reputation points
2026-02-14T07:22:52.2166667+00:00

MS Word, as part of an MS365 Premium subscription is telling me to Please wait as we're still loading your document". I can't edit it or use Copilot yet the document appears fully loaded on my screen

Microsoft 365 and Office | Word | For home | MacOS
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  3. Arlene D 30,140 Reputation points Independent Advisor
    2026-02-14T07:57:38.5266667+00:00

    Are you signed in to Word for Mac with the same Microsoft account that has your Microsoft 365 subscription, and does it show as active under Word > Settings > Account?

    This message usually means Word has not confirmed your license or is still syncing the file from OneDrive or SharePoint. Even if the document looks loaded, Word will block editing and Copilot until your account status is verified. Please sign out of Word, close all Office apps, reopen Word, and sign back in, then check that your subscription shows active.

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