How to identify who’s admin for this email address?

Question

How do I work out who’s the admin for my account? It tells me to contact the admin but I can’t work out who’s the admin?

I want to create a new email address for this domain?

Answer 1

Hello @David Tyler, 

Welcome to the Microsoft Q&A Forum and thank you for your question. 

Before we continue, could you please let me know whether your email address is connected to an organization such as a company, school, or other workplace? If the account was provided to you by an organization, then the Microsoft 365 admin would be someone inside that organization. In that case, you would need to contact your internal IT helpdesk or ask around among your colleagues to see if anyone knows who manages your company’s Microsoft 365 or IT systems. 

When Microsoft asks you to “contact your admin,” it indicates that your email belongs to a Microsoft 365 organization (tenant). Only the administrator of that tenant can manage user accounts, create new email addresses, or make changes to the domain. For security reasons, Microsoft does not display who the admin is, so identifying them requires checking with the organization that owns the domain. 

If, however, this Microsoft 365 tenant was created by you, and you believe you should be the IT admin or have admin rights, please let me know and I can help guide you on what to check next. 

If you have any questions or need clarification, feel free to reply, I’m happy to assist. 

Kind regards, 

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Answer 2

To identify who the admin for your account is, you can use the Contact my admin feature directly from the Microsoft 365 portal. If your subscription was provided by your work or school, reaching out to the administrator(s) on the agreement is the best approach. You can also check with colleagues or your IT department if you are unsure who the admin is.

For creating a new email address for your domain, you may need to contact your admin directly for assistance, as they will have the necessary permissions to set up new email addresses associated with your domain.

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References:

• Accept an email invitation to a Microsoft 365 for business subscription (User)
• Set preferences for your agreements in the admin portal