Cannot Sign In Offline Apps

Question

Hi,

I have access to Microsoft 365 via mu university affiliation. But, I can sign in we but not in Microsoft Apps (Offline).

Every time I enter my Id and Password it says " Your account is in Bad State".

Answer 1

Your account should provide you with information on the type of subscription you have access to through the university (see the reply from Henry-N). Also/alternatively, you can check with the IT support at your university to find out if you are allowed to install the local Office apps on your computer.

Answer 2

Hi @(Student) Suma, Tahsin Jahan, 

Thank you for posting your question in the Microsoft Q&A forum!   

You mentioned that you can sign in to Microsoft 365 online (web version) but not in the desktop Microsoft apps, and you receive the message: “Your account is in a bad state.”  I’d like to gather a bit more information so I can help you narrow down the cause.  

• When the error appears, do you see any error code or option like “More details”? 
• If possible could you provide me a screenshot of the error ? (Feel free to hide any privacy information) 
• If available, please let me know which subscription you are using. You can check this by signing in here: My account 
  
• Does this issue happen to other student in your institution as well ? 
• Have you been able to use Microsoft Office app before? 

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.    

I really appreciate your patience, and I’m here to help. Looking forward to your response!       

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Answer 3

The error message "Your account is in Bad State" typically indicates an issue with your account's authentication or configuration. Here are some steps you can take to troubleshoot this issue:

1. Check Account Status: Ensure that your university account is active and not locked out. You may need to contact your university's IT support for assistance.
2. Correct Credentials: Double-check that you are entering the correct user ID and password. Ensure there are no typos and that you are using the credentials assigned by your university.
3. Sign In Online: Try signing in to your Microsoft 365 account through a web browser. If you can sign in successfully online, this may indicate that the issue is specific to the offline apps.
4. Update Microsoft 365 Apps: Ensure that your Microsoft 365 apps are updated to the latest version. You can check for updates in any Office app by going to File > Account > Update Options > Update Now.
5. Run the Microsoft 365 Sign-in Troubleshooter: Use the Microsoft 365 sign-in troubleshooter, which can help resolve sign-in issues. You can find it in the Get Help app on your device.
6. Reinstall WAM Plug-ins: If the issue persists, it may be related to the Windows Authentication Manager (WAM) plug-ins. You might need to reinstall these plug-ins using PowerShell commands as outlined in troubleshooting documentation.

If these steps do not resolve the issue, consider reaching out to Microsoft Support for further assistance.

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References:

• Can't sign in to Microsoft 365 desktop applications
• Problems signing in to a Microsoft application