Have a new router. Printer stays offline. Have re-started PC and printer.

Question

Have a new router. Printer stays offline. Have re-started PC and printer. Have re-installed printer (I think) and I am sure it can 'see' the new Wi-fi, but cannot recall where I saw this.

Also, my print queue on the desktop no lomger opens.

Office 365.

[Moderator edit: Changed tags: Microsoft 365 & Office | Other ]

Answer 1

If the printer is a WiFi connected printer and it is not connected to your PC by a USB cable, then if you changed your router, usually that will have a different IP address to the old router, and on the panel on your printer, you need to open the Network settings and enter the IP address of the new router, then in Windows you should be able to find and connect to the printer.

Answer 2

It sounds like you're experiencing issues with your printer staying offline after setting up a new router. Here are some steps you can take to troubleshoot the problem:

1. Check Printer Connection: Ensure that the printer is properly connected to the new Wi-Fi network. You may need to access the printer's settings directly to confirm this.
2. Restart Devices: Since you've already restarted both the PC and the printer, ensure that the router has also been restarted to refresh the network connection.
3. Check Printer Status: Verify if the printer is in a problematic state. Look at the printer's display panel or check the printer status on your computer for any error messages.
4. Reinstall Printer: If you suspect that the printer was not reinstalled correctly, you might want to uninstall it from your PC and then reinstall it. You can do this through the Control Panel under Devices and Printers.
5. Print Queue Issues: If your print queue is not opening, you may need to restart the Print Spooler service. You can do this by going to the Services application, finding the Print Spooler, and restarting it. Alternatively, you can use Command Prompt or PowerShell to restart the service.
6. Run Printer Troubleshooter: Use the built-in printer troubleshooter in Windows. Go to Settings > System > Troubleshoot > Other troubleshooters, and select Run next to Printer.
7. Driver Updates: Ensure that your printer drivers are up to date. You can check the manufacturer's website for any updates or reinstall the drivers if necessary.

If these steps do not resolve the issue, consider checking for any firmware updates for your printer or contacting support for further assistance.

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References:

• Printer isn't responding
• Problem getting printer information from the system; make sure the printer is set up correctly. (Error 484)