My email account hacked and no longer recognized by Microsoft

Question

My MSN email account was hacked. My name was changed on the account and so was the 2 step verification. After getting Outside tech support, was able to enter the compromised account by bypassing the log on using another email address/domain. The email account seems frozen now, can’t receive or send emails. Microsoft states the original MSN account doesn’t exist. How is the is possible? Please help me.

Answer 1

Hello, I’m Virginia a fellow Windows user.

Please note we’re not Microsoft but fellow users like yourself & have no access to accounts.

Try recovering your account here:

Hacked:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Or:

Can’t sign in:

https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

You can try also https://support.microsoft.com/home/contact & choose Account Recovery.

If none of the above work then you’ll require the account recovery form:

https://account.live.com/acsr

Please note if you have 2/multi factor authentication active on your account then you cannot use the form to recover the account.

If you’re successful in changing the details then you may find that the account is limited for 30 days, this is a security feature & cannot be circumvented.

Please be aware that as the email address has been changed to that of the hacker &/or 2fa/mfa has been enabled then usually there’s nothing which can be done. You would need to create a new account & request that Microsoft transfer any purchases & subscriptions to the new account.

To request a transfer of purchases & subscriptions contact Microsoft here:

https://support.microsoft.com//help/4051701/

https://support.microsoft.com/contactUs

Answer 2

It appears that your MSN email account has been compromised, leading to changes that have rendered it unrecognizable to Microsoft. This situation can occur when a hacker modifies critical account information, including your email address, name, and security settings, which may result in your account being flagged or frozen.

To resolve this issue, consider the following steps:

1. Utilize the Official Recovery Form: Try to recover your account through the official Microsoft account recovery form at account.live.com/acsr. This form allows you to submit information that can help verify your identity.
2. Contact Microsoft Support: If the recovery form does not yield results, directly contact Microsoft Support for further assistance. They may provide additional guidance on regaining access to your account.
3. Investigate Account Compromise Symptoms: If you manage to regain access, check for any suspicious activities or changes in your account settings, such as unfamiliar forwarding addresses or rules that may have been established by the hacker.
4. Secure Your Account: Once you regain access, change your password immediately and enable two-step verification to enhance your account's security.

If you continue to encounter difficulties, consider reaching out to support for any services linked to your account, such as Outlook or other Microsoft services.