Fresh Paint will not sync on new PC

Question

Hello,

I have installed fresh paint (which I love) on a new PC after my Surface Pro 9 catastrophically failed after just over a year (no substantive help from Microsoft but that's another matter). However, the fresh paint app will not sync my saved artwork from one drive. The sync button will cycle for a second or two but nothing results. No error is generated either.

I've attempted to manually download my fresh paint files and copy those into the Fresh Paint artwork folder, but the app will not read those. I've reinstalled Fresh Paint several times, confirmed that the correct account is setup on my PC and that I'm signed in. One drive is installed on my PC (in case that's being used to manage the sync) and has also been reinstalled but no joy there.

I've installed and run fresh paint on other windows 11 PCs besides my tablets, and those have never had sync issues.

Running windows 11 25H2 on a Framework Laptop 16

One Drive version: Build 26.012.0119.0002 (64-bit)

Fresh paint version: 3.1.10383.1000

Answer 1

Hello Duncan Idaho 11, welcome to Microsoft Q&A forum.

Fresh Paint uses its own proprietary sync system (not standard OneDrive file sync), which can be unreliable—especially since the app was discontinued now.

Before trying anything, export your artwork as a backup: Open Fresh Paint on your old PC (if still accessible) > Gallery > select each artwork > Share > Save as image.

Then try resetting Fresh Paint on your new PC:

• Make sure you're signed into OneDrive on your new PC and it's fully synced
• Reset Fresh Paint:
  • Settings > Apps > Installed apps
  • Find Fresh Paint > three dots > Advanced options
  • Scroll down and click Reset
• Open Fresh Paint and sign in with the same Microsoft account
• Check app permissions:
  • Settings > Privacy & security > App permissions
  • Make sure Fresh Paint has access to Files and OneDrive

If sync still doesn't work, the sync mechanism may be broken (common with this deprecated app). Your only option would be to manually export artwork from the old PC as image files and import/recreate on the new PC—unfortunately Fresh Paint's database format doesn't support direct file copying.

Answer 2

It sounds like you're experiencing issues with the Fresh Paint app not syncing your saved artwork from OneDrive on your new PC. Here are a few troubleshooting steps you can try:

1. Check OneDrive Status: Ensure that OneDrive is running properly and that you're signed in with the same account that you used on your previous device.
2. Update Fresh Paint: Make sure that you have the latest version of Fresh Paint installed. Sometimes, updates can resolve syncing issues.
3. Clear App Cache: You might want to try clearing the cache of the Fresh Paint app. This can sometimes resolve issues related to syncing.
4. Check Internet Connection: Ensure that your internet connection is stable, as syncing requires a reliable connection.
5. Reinstall OneDrive: Since you've already reinstalled Fresh Paint, it might be worth trying to reinstall OneDrive again to ensure that it is functioning correctly.
6. Contact Support: If none of the above steps work, consider reaching out to Microsoft support for further assistance, especially since you've had issues with your Surface Pro 9 as well.

These steps may help resolve the syncing issue you're facing with Fresh Paint on your new PC.