No volume, icon is ghosted

Question

No volume icon, no sound. Already confirmed that audio drivers are installed. No sound.

Answer 1

Hi William,

Let me dig more on the issue.

Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

Type mmsys.cpl

Press Enter.

Take a screenshot of the playback tab and post in the next reply.

Answer 2

If your volume icon is ghosted and there is no sound, here are some steps you can take to troubleshoot the issue:

1. Check Audio Drivers: Ensure that your audio drivers are installed and functioning properly. You can do this by opening Device Manager and checking under "Sound, video and game controllers". If the drivers are not installed, you can download them from your device manufacturer's website.
2. Run the Audio Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters and run the Playing Audio troubleshooter. This can help identify and fix common audio issues.
3. Update or Roll Back Drivers: If you have recently updated your audio drivers, consider rolling back to a previous version to see if that resolves the issue. Alternatively, check for updates to ensure you have the latest drivers.
4. Check Playback Devices: Right-click the speaker icon in the taskbar and select "Open Sound settings". Ensure that the correct playback device is selected.
5. Windows Updates: Make sure your Windows is up to date, as some audio issues can be resolved with cumulative updates.

If none of these steps resolve the issue, it may be necessary to contact your device support for further assistance.

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References:

• How to fix this. no audio device is installed - Microsoft Q&A
• USB audio device not playing - Microsoft Q&A