Azure for Students subscription not showing up in actvn.edu.vn directory

Question

Azure for Students subscription not showing up in actvn.edu.vn directory

NGUYỄN THẾ KỶ 0

Hello,

I am a student at "Hoc vien Ky thuat mat ma" (Vietnam). I have successfully activated the Azure for Students offer ($100 credit), but I am unable to see any subscriptions in my account.

Issue details:

When I log in to the Azure Portal, it says "No subscriptions found" in the actvn.edu.vn directory.

I have checked "All Directories" but cannot find the one containing my $100 credit.

I also tried using Azure Storage Explorer, but the subscription list is empty there as well.

I signed up using my school email: [Dán email actvn.edu.vn của bạn vào đây]

What I've tried:

Switching directories in the Portal.

Logging in using an Incognito/Private window.

Re-verifying my academic status (it says I've already redeemed the offer).

Could you please help me locate my subscription or move it to my home tenant?

Thank you!Hello,

I am a student at "Hoc vien Ky thuat mat ma" (Vietnam). I have successfully activated the Azure for Students offer ($100 credit), but I am unable to see any subscriptions in my account.

Issue details:

When I log in to the Azure Portal, it says "No subscriptions found" in the actvn.edu.vn directory.

I have checked "All Directories" but cannot find the one containing my $100 credit.

I also tried using Azure Storage Explorer, but the subscription list is empty there as well.

I signed up using my school email: [Dán email actvn.edu.vn của bạn vào đây]

What I've tried:

Switching directories in the Portal.

Logging in using an Incognito/Private window.

Re-verifying my academic status (it says I've already redeemed the offer).

Could you please help me locate my subscription or move it to my home tenant?

Thank you!

Suchitra Suregaunkar 9,505 Reputation points Microsoft External Staff Moderator

2026-02-16T08:34:24.6166667+00:00
Hello NGUYỄN THẾ KỶ

I see you're having trouble locating your Azure for Students subscription after successfully activating the offer. Here are some steps that might help you resolve the issue:

Verify Your Account: Make sure that you are logged into the Azure portal with the correct account that you used to activate your Azure for Students offer. Sometimes, logging in with a different account (even accidentally) can lead to confusion.

Check All Directories: Confirm that you have switched to the correct directory. You mentioned you checked "All Directories," but ensure the email address (e.g., your school email) is the one linked to your Azure for Students account.

Re-validate Your Academic Status: If you haven't done so recently, it might be worth going through the academic verification process again, even if it says you've already redeemed the offer. Occasionally, system glitches can cause issues.

Utilize Microsoft Support: If you still cannot find your subscription, I recommend reaching out to Azure for Education support for help. They can provide assistance specific to students and might be able to locate your subscription.

Consider Upgrading: If you're facing ongoing issues, you could consider upgrading to a pay-as-you-go account, as it opens up additional support options, but this will be a paid plan.

In the meantime, could you provide a bit more information to help troubleshoot further?

Did you receive any confirmation emails from Microsoft regarding your subscription after activation?

Have you checked the Azure Sponsorships portal to see if your $100 credit is visible there?

Can you clarify if you have attempted to use any specific Azure services that would confirm if the subscription is active?

Thank You.

1 answer

Your answer

Suchitra Suregaunkar 9,505 Reputation points Microsoft External Staff Moderator

2026-02-16T08:34:24.6166667+00:00

Hello NGUYỄN THẾ KỶ

I see you're having trouble locating your Azure for Students subscription after successfully activating the offer. Here are some steps that might help you resolve the issue:

Verify Your Account: Make sure that you are logged into the Azure portal with the correct account that you used to activate your Azure for Students offer. Sometimes, logging in with a different account (even accidentally) can lead to confusion.

Check All Directories: Confirm that you have switched to the correct directory. You mentioned you checked "All Directories," but ensure the email address (e.g., your school email) is the one linked to your Azure for Students account.

Re-validate Your Academic Status: If you haven't done so recently, it might be worth going through the academic verification process again, even if it says you've already redeemed the offer. Occasionally, system glitches can cause issues.

Utilize Microsoft Support: If you still cannot find your subscription, I recommend reaching out to Azure for Education support for help. They can provide assistance specific to students and might be able to locate your subscription.

Consider Upgrading: If you're facing ongoing issues, you could consider upgrading to a pay-as-you-go account, as it opens up additional support options, but this will be a paid plan.

In the meantime, could you provide a bit more information to help troubleshoot further?

Did you receive any confirmation emails from Microsoft regarding your subscription after activation?

Have you checked the Azure Sponsorships portal to see if your $100 credit is visible there?

Can you clarify if you have attempted to use any specific Azure services that would confirm if the subscription is active?

Thank You.

Answer 1

It seems you are encountering a common issue where your Azure for Students subscription is not showing up in the Azure Portal. Here are a few steps you can take to troubleshoot this problem:

Check Directory Selection: Ensure that you have selected the correct Azure directory. Sometimes, the subscription may be associated with a different directory. You can switch directories by selecting your account at the top right of the Azure Portal and choosing the appropriate directory.
Permissions: Make sure your account has sufficient permissions. If you are not the owner of the directory, you might need to have the Owner role assigned to your account to view subscriptions.
Contact Support: If you have verified that you are in the correct directory and still cannot see your subscription, it may be beneficial to contact Azure support for assistance. They can help you locate your subscription or address any account flags that may be preventing it from appearing.
Check for Account Flags: In some cases, account flags can prevent subscriptions from being created or displayed. If you suspect this might be the case, reaching out to Azure support will be essential.

If you continue to experience issues after trying these steps, creating a support request may be the best course of action to resolve the problem.

References:

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Azure for Students subscription not showing up in actvn.edu.vn directory

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