Frequent BSOD and Unexpected Power Off

Question

I’m experiencing blue screen (BSOD) errors and unexpected shutdowns due to these issues. Is there any way to fix this?

https://drive.google.com/file/d/1MzEXdY6IEfNuWbYHv3rIGcgOtmAkLzCa/view?usp=sharing

Answer 1

Hi Vượng Vũ,
Welcome to Microsoft Q&A forum. I'm happy to help.

To better understand your issue and diagnose, please provide your system information about CPU, Motherboard, RAM, GPU, etc.

You may give me the screenshot of System Information (msinfo32), please remember covering your PII such as System Name, User Name, Time Zone.

With enough information, I will be able to assist you better.

Thank you for your time.

Answer 2

All of your minidump files reference ntkrnlmp.exe, a core Windows component, but don’t point to a specific driver. This usually means another driver or hardware issue is causing the crashes. Please enable Driver Verifier to identify the problematic driver.

Press Win + S, type cmd, right-click "Command Prompt", and then select "Run as administrator".

In the command prompt, type the following command and press Enter: verifier

In the Driver Verifier Manager window, select:

Create standard settings > Next

Select "Automatically select all drivers installed on this computer" > Done

Restart your computer.

After restarting, use the computer normally until the system crashes or freezes. If this happens:

Make a note of the error message or stop code displayed on the blue screen.

After the crash, restart the system, and then run the following command to disable the driver verifier: verifier /reset

Then restart your computer.

If Windows fails to start after enabling driver verification:

Turn on your computer and once you see the rotating dot, immediately press and hold the power button for 5-10 seconds to force a shutdown.

Repeat this process twice > On the third startup, Windows should enter recovery mode.

Go to Troubleshoot > Advanced options > Startup Settings > Restart.

After restarting your computer, press 4 to enter safe mode.

Open a command prompt (administrator) and run the following command:

verifier /reset

verifier /bootmode resetonbootfail

Restart your computer.

Finally, navigate to the following location: C:\Windows\Minidump

If you see any .dmp (minidump) files, please compress them and share them here so I can analyze the cause of the problem.

Answer 3

Experiencing frequent BSOD (Blue Screen of Death) errors and unexpected shutdowns can be frustrating. Here are some steps you can take to troubleshoot and potentially resolve these issues:

1. Check for Hardware Issues: Ensure that all hardware components are properly connected and functioning. You can run hardware diagnostics provided by your system manufacturer to identify any faulty components.
2. Update Drivers: Outdated or incompatible drivers can cause BSOD errors. Make sure all your device drivers, especially graphics and chipset drivers, are up to date. You can check for updates in Device Manager.
3. Remove Recently Added Hardware: If you have recently added new hardware, try removing it to see if that resolves the issue. Sometimes, new hardware can be incompatible with existing components.
4. Check for Software Conflicts: If you installed new software or updates before the issues began, consider uninstalling them to see if that resolves the problem.
5. Run Windows Memory Diagnostics: Memory issues can lead to BSOD errors. Use the Windows Memory Diagnostics tool to check for memory problems. You can find this tool in the Control Panel under "Memory".
6. Review Event Viewer Logs: Use the Event Viewer to check for critical errors that occurred around the time of the BSOD. Look for any entries that might indicate what caused the crash.
7. Perform a Clean Boot: A clean boot can help you identify if background programs are causing conflicts. This starts Windows with a minimal set of drivers and startup programs.
8. System Restore or Reset: If the problem persists, consider performing a system restore to a point before the issues began or resetting Windows to its default settings.
9. Check Power Supply: Ensure that your power supply is stable and sufficient for your hardware. An unstable power supply can lead to unexpected shutdowns.

If these steps do not resolve the issue, you may need to consult with a professional or consider more advanced troubleshooting methods.

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References:

• Advanced troubleshooting for Event ID 41: "The system has rebooted without cleanly shutting down first"
• Bug checks (stop code errors)
• Stop errors and unexpected restart troubleshooting guidance