Two accounts conflicting

Question

Two accounts having different addresses are conflicting. One account has a subscription.

Answer 1

Hello Carl Davis,

Thank you for reaching out in Microsoft Q&A forum.

I understand how frustrating it is when two different Microsoft accounts overlap and cause the wrong one to be used, especially when only one has your subscription.

You can try these steps to fix the problem:

1. Log out from Office apps, Microsoft Store, Teams, OneDrive, Outlook, Edge, etc.
2. Clear saved accounts
   • If using a browser: remove all saved Microsoft accounts from the browser profile.
   • If using Office: open any Office app > File > Account > remove all accounts except the one that owns the subscription.
3. Remove the unwanted account from Windows
   • Go to Settings > Accounts > Email & accounts > under Accounts used by other apps, remove the account you don’t want Windows to use.
4. Sign back in with the correct account only. Use the email that actually owns your subscription. You can check this at Services & Subscriptions, look at the email in the top‑right corner.
5. If Office still shows the wrong account
   • Close all Office apps > Open Settings > Accounts > Access work or school
   • Make sure only your subscription account is connected
   • If another account appears, disconnect it
6. Reset Office sign‑in state
   • Sign out of Office > Go to File > Account > Sign out > Restart the PC
   • Sign in again with the subscription account

Hope this helps

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Answer 2

If you are experiencing conflicts between two accounts with different addresses, it is likely due to the sign-in issues related to your Visual Studio subscription. Here are some steps you can take to resolve this:

1. Identify the Accounts: Make sure you know which email addresses are associated with each account. One account may have a subscription, while the other does not.
2. Sign In with the Correct Account: Ensure you are signing in with the email address that is linked to your subscription. If you have multiple accounts, try signing in with each one to see which one has the subscription.
3. Check for Aliasing Issues: If you are using a personal account and your sign-in email does not match the email associated with the subscription, you may need to manage your account aliases. You can set the primary alias to the email used for the subscription.
4. Contact Support: If you are unable to resolve the conflict, consider reaching out to the subscriptions support team for assistance. They can help you identify which account is linked to your subscription and guide you on how to manage the conflicting accounts.

By following these steps, you should be able to address the conflicts between your accounts effectively.