Something happened and your PIN isn't available. Click to set up your Pin again Loop

Question

I need to talk to a humam representative. I am caught in a loop where I can not enter my pin and i can not set up a PIN.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Option 1. Reset TPM Memory from BIOS.

TPM is responsible for storing the ashes for Windows Hello PIN. Resetting it may resolve the sign-in issue.

1. Boot your PC into the BIOS Utility screen.
2. In the Security or Advanced tab, find TPM 2.0 Security or Intel PTT (or similar terms), select Clear TPM, and click OK.
3. Save the configuration changes made and restart your computer.
4. Sign in with your PIN.

Option 2.

Your device might be booted into Diagnostic startup mode, which disables all the necessary Windows services. This could have happened after making any recent system changes to your device. You can follow the guidelines in the article below to switch the startup type to Normal Startup and see if you can sign in with your PIN normally again.

https://www.winhelponline.com/blog/something-happened-pin-not-available-diagnostic-mode/

Note - This article was written by a trusted Microsoft MVP, Ramesh.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Let me know if you still need more help.

Answer 2

If you are caught in a loop where you cannot enter your PIN and cannot set up a new PIN, you can try the following steps:

1. Restart Your Device: Sometimes, simply restarting your device can resolve temporary issues.
2. Access the Command Prompt: If you can access the login screen, try to enter the Windows Recovery Environment (WinRE) by holding the Shift key and selecting Restart. From there, navigate to Troubleshoot > Advanced options > Command Prompt.
3. Enable the Built-in Administrator Account: In the Command Prompt, you can enable the built-in administrator account, which may allow you to log in and reset your PIN.
4. Check for Errors: If you encounter specific error codes while trying to set up your PIN, refer to the error mitigation strategies available for those codes.
5. Unjoin and Rejoin Microsoft Entra ID: If your device is joined to Microsoft Entra ID, unjoining and rejoining may help resolve the issue.

If these steps do not resolve your issue, you may need to consider reaching out to Microsoft Support for further assistance.

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References:

• Can't configure a PIN when Convenience PIN and Hello for Business policies are enabled
• Windows Hello errors during PIN creation