compte piraté mail changer

Question

Bonjour j'aimerais de l'aide par apport au support Microsoft je viens d'être piratée et la personne a changer le mail de mon compte Microsoft j'aimerais pouvoir avoir de l'aide pour savoir comment le récupérer?

Answer 1

Je suis désolé d’apprendre ton problème. Si votre adresse e-mail a été modifiée par le hacker, je vous suggère de remplir ce formulaire https://aka.ms/recovermyaccount, qui sera envoyé à une équipe spécialement chargée de gérer ce type de problème.

Utilisez ce guide pour vous aider à le compléter; https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

Vous devriez recevoir une réponse par e-mail. Cela peut prendre jusqu’à 72 heures. Si vous ne recevez pas de réponse après ce moment, veuillez vérifier votre dossier spam.

Answer 2

If your Microsoft account has been hacked and the email associated with it has been changed, the best course of action is to follow the official Microsoft account recovery process. Here are some steps you can take:

1. Use the Microsoft Account Recovery Form: Go to the official Microsoft account recovery page and fill out the form. Provide as much information as possible to verify your identity, including any old passwords, purchase information, and details about your account usage.
2. Contact Microsoft Support: If the recovery form does not work, you may need to reach out to Microsoft Support directly for assistance. They may be able to help you with additional recovery options.
3. Check for Minecraft Support: If your account is linked to Minecraft, you might also consider contacting Minecraft Support for further assistance regarding your account.
4. Secure Your Devices: Ensure that your devices are secure by running antivirus scans and changing passwords for any other accounts that may have been compromised.

Remember, recovering a hacked account can be challenging, especially if the hacker has changed your security information. Be persistent and provide detailed information during the recovery process.

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References:

• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• Hacked account - Microsoft Q&A