Planner "Assigned to Me" Tasks Stopped Syncing with To Do

Question

Recently the tasks that I have in Planner that are Assigned to Me, which also includes Tasks I create in Loop, are no longer syncing with my Assigned to Me list in To Do.

I switched off the Assigned to Me and Planner options in the To do Settings, and then turned them back on, to see if that would help restart the sync, but it did not. I also forced the sync in the options, but that did not fix it either. Has anyone else been experiencing this? I'm trying to figure out if it's a Microsoft problem as a whole, or something specific to our organization's account.

Answer 1

Hi @Thomas Horsman,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. I would like to provide you with the following information:

To receive more in-depth support and check whether there are any policies or settings in your tenant that may be blocking synchronization between Planner and To Do, we recommend that you create a support ticket with Microsoft Technical Support for further investigation.

To create a ticket, please follow the steps below:

Note: The following steps require Administrator privileges for the tenant. If you do not have administrator rights, please contact your organization’s IT department for assistance.

Step 1: Go to https://admin.microsoft.com

Step 2: Click Help & support

Step 3: Enter the subject: Request support to check synchronization between Planner and To Do

Step 4: Click Contact support

Step 5: Choose your preferred contact method

I hope this information is helpful.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

After the system receives the ticket and assigns it to an agent, a Microsoft support engineer will proactively contact you to assist with further investigation of this issue.

 

Answer 2

It seems that you are experiencing issues with the synchronization of tasks from Planner to To Do, particularly with tasks assigned to you. Here are a few points to consider:

1. Default Behavior: By default, Project for the web tasks with Planner and To Do synchronization is enabled for all tenants. If this synchronization is disabled at the tenant level, tasks won't sync as expected.
2. Admin Controls: An administrator can enable or disable this synchronization through the Project settings page in the Microsoft 365 admin center. If the synchronization was recently turned off by an admin, it could affect your ability to see the tasks in To Do.
3. Data Boundaries: If your organization requires data to exist in separate boundaries, this could also impact synchronization. Ensure that your organization's settings allow for the synchronization of tasks.
4. Troubleshooting Steps: Since you've already tried toggling the settings in To Do and forcing a sync, it might be worth checking with your organization's admin to confirm that the synchronization is enabled at the tenant level. Additionally, ensure that Project for the web is enabled for your tenant, as tasks will not sync if it is disabled.

If these steps do not resolve the issue, it may be beneficial to check if other users in your organization are experiencing similar problems, as it could indicate a broader issue with Microsoft services.