Unable to login M365 admin portal.

Question

Hi,

I'm using M365 fro my business, i have an admin account and an user account.

I'm unable to login the M365 admin account. It asks for Authenticator App code which i'm not receiving. Resetting password works but still not able to access the account. i'm unable to access any of admin action. Help me to recover my account.

Thanks,

Vishnu

Answer 1

To regain access to your Microsoft 365 admin account when you're unable to receive the code from the Microsoft Authenticator app, you can follow these steps:

1. Contact Microsoft Data Protection Support by Phone: Since you cannot access the Admin Portal, reach out to Microsoft Customer Service. Make sure to explain that you are the only admin and have lost access to your account. You can find the customer service phone numbers on the Microsoft Support website.
2. Use Alternative Sign-in Methods: If you have any alternative sign-in methods set up (like SMS or email), try using those to log in.
3. Reset MFA Settings: If you are the only administrator, you may need to ask Microsoft support to reset your Multi-Factor Authentication (MFA) settings. This will allow you to set up the Authenticator app again.
4. Create a Temporary Account: If you're unable to reach a live agent, consider signing up for a trial subscription to create a new tenant. This will allow you to access the admin console of the new tenant and submit a support ticket requesting assistance for your previous tenant.

Following these steps should help you recover your account and regain access to the admin features you need.

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References:

• Requesting a Tenant Admin MFA Reset - Microsoft Q&A
• Microsoft authenticator sending me into a spiral - Microsoft Q&A

Answer 2

Accepted by the question