unknown charge

Question

02/12/26 MICROSOFT [Moderator note: personal info removed] PAYMNT FEB 12 [Moderator note: personal info removed] [Moderator note: personal info removed]
$467.64
$467.64

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Answer 1

Dear @Alan Stephenson, 

Good day! Welcome to Microsoft Q&A forum! 

Based on your description, I understand that you’ve identified an unfamiliar Microsoft charge dated February 12, 2026, in the amount of $467.64 on your account, and you’re seeking assistance to verify this charge.

I sincerely apologize for the inconvenience caused by this issue.

Regarding this matter, to address the unfamiliar charge on your credit card, the Microsoft Billing Support team will need to review the transaction details directly. They can verify the charge dated February 12, 2026, in the amount of $467.64, and clarify whether this transaction is valid or requires further action.

As community moderators, we don’t have access to billing systems, payment records, or credit card transaction details due to privacy and security reasons. Therefore, the most effective way to resolve this concern is to contact Microsoft Billing Support directly.

You can reach the Billing team via Phone Support: Contact Microsoft Customer Service so a billing agent can assist you in reviewing the charge.

(Important Note: Sometimes, you would hear the computer-generated voice at first, please kindly wait for it to end, and if an agent is available, you would be directed to them and get your support. Depending on your country or region, when you call the support number, you may hear an introduction of about 30 seconds such as "You can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.) 

When contacting Billing Support, please provide the following details to expedite the process:

• Cardholder name
• Transaction date
• Merchant description
• Amount charged
• Request: Clarification and verification of an unfamiliar Microsoft charge

As much as I’d like to assist you directly, only the Microsoft Billing Support team has the necessary access to investigate transactions, confirm their legitimacy, and advise on next steps if the charge is unauthorized. Please reach out to them, as they are best equipped to handle this securely and accurately.

Thank you for your patience and understanding.

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