To fix the error message "We're sorry but Word has run into an error that is preventing it from working correctly," you can try the following steps:
- Repair Office Installation:
- Open the Settings App (gear icon on your Start Menu).
- Go to Apps, then scroll down to find Microsoft Office.
- Select it and choose Modify, then select Online Repair. This option is more thorough than the quick repair.
- Uninstall and Reinstall Office:
- If the repair does not resolve the issue, you may need to completely uninstall Office.
- After uninstalling, restart your PC (do not shut down) and then download and reinstall Office from your Microsoft account.
- Check for Updates:
- Ensure that your Office applications are up to date, as updates can fix bugs and improve performance.
- Delete Remaining Folders:
- After uninstalling Office, manually delete any remaining folders related to Office to ensure a clean installation.
- Registry Clean-Up:
- If comfortable, you can clean the registry by removing any keys related to Office. Be cautious while editing the registry.
By following these steps, you should be able to resolve the error and get Microsoft Word working again.