Refund Request

Question

Hello!

My subsciption expited on Dec 23, 2025 but I was billed again on Jan 23, 2026. Will you Please assist with a refund?

Answer 1

Hello Cecelia Paris,

Thank you for reaching out in Microsoft Q&A forum.

I understand how confusing and frustrating it must feel to be charged again after your subscription had already expired on December 23.

Please go to this link to check your refund eligibility and follow the prompts to get refund: Do you want to refund or cancel Microsoft 365?

If you cannot process refund:

For the security and privacy of your account, community members and moderators on this public forum do not have access to user accounts, billing details, or payment information. Therefore, we are unable to investigate charges or process refunds.

This issue must be addressed directly with the official Microsoft Support team for Accounts and Billing:

1. Go to Contact Us - Microsoft and sign in your account.
2. Type Billing and payment in the search box.
3. Click Get help and Select Contact Support.
4. Choose Microsoft 365 and Office as Products and Services; and Billing and payment updates as Category
5. Click Confirm.
6. You can choose to chat with a support representative.

Note: The chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Answer 2

To request a refund for the subscription that was billed after its expiration, you should contact Microsoft support directly. Since this situation may involve sensitive personal information, it's best to reach out to them through their customer support channels. You can follow these steps:

1. Visit the Microsoft support page.
2. Sign in to your Microsoft account.
3. Select the product related to your issue.
4. Click on "Get Home support" and describe your issue.
5. Choose the option to contact support and follow the prompts.

This will help you get the assistance you need regarding your refund request.

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References:

• Request a refund - Microsoft Q&A
• Refund policies for Microsoft Marketplace