Microsoft account hacked

Question

How can i talk with your support live? Microsoft account hacked!

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Could you please share the exact error message you receive when trying to sign in with your Microsoft account here?

https://account.microsoft.com/

Did the hackers change the email address (username) that you use to sign in to your account? If so, you may see the error message: "This email address doesn't exist" during sign-in. If this happens, your email alias might have been deleted from the account and the hackers may have added their own address. In this situation, it can be very difficult to regain access to your account.

If your password or any other information has changed, you can try the available recovery options to restore access to your hacked account.

Meanwhile, see

How to recover a hacked or compromised Microsoft account

Answer 2

Hi Ognjen Bavarcic

Thank you for reaching out to Microsoft Q&A. I’m sorry to hear that you’re dealing with a hacked Microsoft account and I know how stressful that can be.

Before contacting support, please try this if you haven’t already:

Fill out the Microsoft Account Recovery form (ACSR) with maximum details

• Go to: https://account.live.com/acsr
• Enter your hacked email and an alternate email where Microsoft can contact you.
• Provide as many accurate details as possible, such as old passwords, frequent contacts/subject lines and submit from a familiar device/location.
• Wait 24–72 hours for a response. You may refine and resubmit up to twice per day.   
• Please see this official guide to help you fill out the form more accurately: Help with the Microsoft account recovery form - Microsoft Support

This is the main way to prove ownership and regain access if your account was hacked or your security info was changed.

After trying the form, if you still cannot regain access, you can reach the support team directly. Here's how to reach them:

• Go to Contact - Microsoft Support
• Search for "Account Recovery" in the search box.
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• Choose the appropriate Products & Services and Category.
• It may offer live chat and, depending on your subscription/region, an option to request a callback: Look for and select "Chat with a support agent in your web browser" (during business hours) or a similar callback option (if available). Explain your situation clearly.

For more details, you can see this official guide: How to recover a hacked or compromised Microsoft account - Microsoft Support

Please feel free to let me know how it goes. Thank you so much for your understanding and patience.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 3

To speak with Microsoft Support regarding your hacked Microsoft account, you can follow these steps:

1. Visit the Microsoft Support Website: Go to the official Microsoft Support page.
2. Use the "Get Help" Feature: In the search bar, type "Get Help" and open it.
3. Chat with an Agent: Type "Chat with an agent" and follow the prompts to connect with a live support agent.
4. Call Back Option: Alternatively, you can select the "Call me back" option to provide your information for a callback.

These steps should help you get in touch with a live person at Microsoft Support to assist you with your hacked account issue.