outlook inbox issue

Question

my email was recently hacked and i can get into outlook, but am not receiving any emails to my inbox

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Then, take one step further - Go to your Microsoft account online https://account.live.com> Sign in > Your info > Sign in preference. Add an alias - You have two options here:

Create new: this will allow you to use the native domain outlook.com to create a new alias.

Add existing: this will allow you to add a 3rd party email address, such as yahoo, gmail, as long as they are not already associated with another Microsoft account.

Once added, make this new alias your primary alias, do NOT delete the old alias. Then at the bottom, click on "Change sign in preference". On the next page, uncheck the box for the old alias. This means, from now one, the old alias cannot be used to sign into your Microsoft account, but it can be still used to receive emails, etc.

Answer 2

If your email account has been hacked and you are unable to receive emails in your Outlook inbox, here are some steps you can take to resolve the issue:

1. Check for Email Rules: Hackers may set up rules that redirect incoming emails. Log into Outlook Web and navigate to Settings → Mail → Rules to look for any suspicious rules that might be diverting your emails.
2. Inspect Forwarding Settings: Ensure that there are no unauthorized forwarding addresses configured. You can check this under Mail → Forwarding in your Outlook settings.
3. Review Account Activity: If you regain access to your account, check for any unauthorized changes or settings that the hacker may have altered. Look for any unfamiliar devices that might still have access.
4. Contact Microsoft Support: If the problem persists, reach out to Microsoft Support for assistance, especially if you suspect your account is still compromised.
5. Secure Your Account: Once you regain access, change your password to a strong, unique one and enable two-factor authentication (2FA) to enhance your account's security.

Following these steps can help you troubleshoot the issue of not receiving emails in your Outlook inbox after your account was hacked.

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References:

• Stopped receiving emails on my account. - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A