My Outlook was a hacked and deleted my inbox

Question

Hi there- my inbox, draft, sent, notes and a few folders were deleted after I gotten an unusually activity email. how can i recoup the data since it's not in my delete folders or recovery deleted folder.

Thank you.

Answer 1

Dear mark k , 

Please note that this is a user-to-user community. As moderators, we have limited access to internal development details. Our role is to direct users to the appropriate support channels and resources. While we cannot provide backend analysis, we will do our best to assist within our responsibilities. 

Thank you for reaching out to the Microsoft Q&A Forum. I’m sorry to hear about the stressful situation with your account. Please try the following steps: 

1. Check Recoverable Items in Outlook Web 

• Go to https://outlook.live.com and sign in. 
• Open Deleted Items. 
• At the top, look for Recover items deleted from this folder. 

If nothing appears there, it means the items may have been permanently removed. 

2. Review Your Account’s Recent Activity 

• Visit: https://account.microsoft.com/security 
• Select Review recent activity. 
• If you see unfamiliar activity, choose “This wasn’t me” and follow the recommended steps. 

3. Secure Your Account 

On the Microsoft account security page, please: 

• Change your password 
• Turn on 2‑step verification 
• Remove any unknown recovery emails or phone numbers 

For personal Outlook.com accounts, Microsoft Support may be able to check whether backend mailbox restoration is possible. 

Please go to:  https://support.microsoft.com/en-us/home/contact > Sign in > Type your issue >  Scroll down and click Contact Support > Choose a suitable Product and Category > Request a live chat with an agent (if available).  

Thank you for understanding.