Windows 10 randomly crashed 0x00000133

Question

Hello, yesterday my system encountered a random crash that resulted in a BSOD, this is the crash's code 0x00000133 (0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0xfffff80034efb320). PC rebooted and everything seems to fine, but I wanted to ask whether someone could look into it and tell me whether it's something that I should act on.

The machine wasn't under much pressure, I was just browsing web while in a discord call with a friend. I think that I opened epic games launcher and it needed some update, the crash happened during the installation of it. The system just froze and I could hear a continuous buzzing sound from my headphones. Within 10 seconds the BSOD appeared and the PC begun rebooting itself. 2 days ago I also had a similar issue, the entire explorer environment closed itself and I couldn't see the toolbar, desktop etc and rebooting it through task manager didn't help. After around 60-90 seconds the same buzzing sound begun but no freeze or blue screen, I just turned off the PC by holding the power button.

I did some little research online on this but I'm not really knowledgeable on this matter so I'm trying to find some help in here. I found that it may be something with my ethernet network drivers? In case of that being important I'll provide the motherboard of my machine:

Gigabyte Technology Co., Ltd. H310M S2V 2.0 x.x

Here's the link to the dmp file from that incident:

https://drive.google.com/file/d/1ENODL9voAN7USGNg1zW7e9_EOqzRbsT-/view?usp=sharing

Thank you for any help!

Answer 1

Hi, my name is Jan and I am happy to help you today. The latest dmp file indicate a driver related to network driver are not responding and cause the crash. However, based on the problem description, this issue could also be linked to other drivers or even a hardware failure. Here are some things you can try.

• Try to rollback the network drivers. Open the Device Manager Expand the Network adapter dropdown Then select the network driver you are using (Wireless lan and Ethernet) properties and rollback the driver to a previous version. If the rollback option is unavailable. Uninstall the driver and download the latest driver directly from the manufacturer support website.
• If your GPU or CPU has been overclocked, or if XMP/DOCP is enabled, reset the BIOS to its optimal default settings.
• Download the latest chipset drivers and check for the latest BIOS updates. Download the drivers directly from the motherboard website do not use any third-party driver downloader to update the drivers.
• Clean and install the Nvidia graphics driver. Download the drivers directly from graphics card manufacturer support website. Select the custom and clean installation option.
• Try to perform a system file again scan to repair corrupted files that are causing system errors. Using System File Checker in Windows System file checker