How to fix Hotmail account

Question

I replied to a phishing email and tried to update my hotmail account. Now I can't receive email. Can this be fixed?

Answer 1

Hi,

Phishing and email recieving are not related.

May I know if the sender recieves a bounce back message?

Please keep me posted.

Answer 2

If you've replied to a phishing email and are now unable to receive emails in your Hotmail account, here are some steps you can take to try and resolve the issue:

1. Check Account Settings: Ensure that your account settings haven't been altered by the phishing attempt. Look for any forwarding rules or filters that may have been set up without your knowledge.
2. Run Security Scans: Use antivirus software to scan your devices for any malware or viruses that may have been introduced during the phishing incident.
3. Change Your Password: If you suspect that your account has been compromised, change your password immediately to secure your account. Make sure to use a strong, unique password.
4. Recover Your Account: If you are still having issues, you can use the Microsoft account recovery form to regain access. Go to the recovery page and follow the prompts to recover your account.
5. Contact Microsoft Support: If the above steps do not resolve your issue, consider reaching out to Microsoft Support for further assistance. They can help you with account recovery and investigate any issues related to your email.
6. Monitor Account Activity: Once you regain access, monitor your account for any suspicious activity and inform your contacts if you believe they may have been affected by the phishing attempt.

By following these steps, you should be able to address the issues with your Hotmail account and restore your email functionality.

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References:

• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A