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I don't have access to my email and I don't have my old number

Dean 0 Reputation points
2026-02-14T22:35:42.6166667+00:00

Is there anyway I can get support to access my old email address, I no longer have the mobile number attached to it and for some reason hotmail keeps saying it couldn't confirm ownership via answers to the questions, I can provide my passport as proof of who I am.

Outlook | MacOS | New Outlook for Mac | For home
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  1. Hal Hostetler MVP-Outlook 11,896 Reputation points MVP Volunteer Moderator
    2026-02-14T22:49:44.7766667+00:00

    How long has it been since you last accessed this account? If it hasn't been accessed in the last year, it may no longer be available:

    • Inactive Account: After 270 days of inactivity, an Outlook.com (Hotmail, Live mail, MSN Mail) account becomes inactive, and any emails stored in the account are deleted. 
    • Deleted Account: After 365 days of inactivity, the account is permanently deleted.
    • No Recovery: Once an account is deleted, it cannot be recovered, and any associated data is lost.  A permanently deleted account cannot be re-used.

    Your Microsoft account also has time limits: https://support.microsoft.com/en-us/topic/microsoft-account-activity-policy-7c0a9fa7-0982-b7c6-fd72-df852b63699f

    1 person found this answer helpful.

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