Subscription accidentally canceled

Question

In July my subscription was accidentally canceled. I never received a refund because my debit card changed and my account was connected to my old debit card.

Answer 1

Greetings!

This is Tin, looks like you need to reach the Azure support regarding your billing. You can create or submit a support request from this link: https://azure.microsoft.com/en-us/support/?msockid=0c89daa762ad6d4f0a10cb6363b96c24

Please scroll down until you see the "Create an Azure support request".

Note: Please make sure to sign in the correct account when creating a support request ticket.

Thanks,

Tin

Answer 2

How do I reach Azure Support

Answer 3

If your Microsoft 365 subscription was accidentally canceled, you can reactivate it by contacting Azure support. Once you reactivate your subscription, you should still have access to any remaining credit and free services for the duration of your original subscription period. Since you mentioned that your debit card changed and you did not receive a refund, it's important to communicate this to support when you reach out to them, as they may be able to assist you with the billing issue related to your old card.

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References:

• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A
• Why is my Azure for Students subscription disabled and how do I reactivate it?