FIX SOUND ON ASUS GL552VW-CN4717CN3508 NVIDEA GFORCE GTX 960M BOTH SPEAKERS&HDMI NO SOUND?

Question

FIX SOUND ON ASUS GL552VW-CN4717CN3508 NVIDEA GFORCE GTX 960M BOTH SPEAKERS&HDMI NO SOUND?

Answer 1

Hi,

In this case, the audio is on the Intel i-GPU, not the Nvidia one.

If possible, access the device manager, go to the sound, video and game controllers tab, take a screenshot and post it.

Thanks

Answer 2

To fix sound issues on your ASUS GL552VW-CN4717CN3508 with NVIDIA GeForce GTX 960M, where both speakers and HDMI output have no sound, you can try the following steps:

1. Check Audio Output Settings: Ensure that the correct audio output device is selected. Right-click the speaker icon in the system tray, select "Playback devices," and make sure your speakers or HDMI output is set as the default device.
2. Update Audio Drivers: Open Device Manager, find your audio devices, and check for driver updates. You can also visit the ASUS website to download the latest audio drivers for your model.
3. Run the Audio Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters, and run the "Playing Audio" troubleshooter. This can help identify and fix common audio issues.
4. Check Connections: If you're using HDMI, ensure that the cable is securely connected to both the computer and the display. Sometimes, a loose connection can cause audio issues.
5. Reinstall Audio Device: In Device Manager, right-click on your audio device and select "Uninstall device." After uninstalling, restart your computer, and Windows should automatically reinstall the audio driver.
6. Check for Windows Updates: Ensure that your Windows is up to date, as updates can sometimes resolve hardware compatibility issues.

If these steps do not resolve the issue, consider checking the ASUS support forums or contacting ASUS support for further assistance.

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References:

• How to fix this. no audio device is installed - Microsoft Q&A
• USB audio device not playing